FIX: Check Point Endpoint Security unable to connect

UPDATE: it would appear this bug has since been resolved in the E80 release of the CheckPoint client.

Since my recent upgrade to OS X Mountain Lion I’ve been suffering a very frustrating issue with Checkpoint’s endpoint security client. For no reason at all it would frequently refuse to connect. Stating an error: “Connectivity with the Check Point Endpoint Security service is lost”
Despite trying countless things with the client I found the only fix each time was to reinstall the client.

That was until now at least, after further investigation it looks like the issue only occurs when the Trac.config file had been zeroed. Now, I’m still trying to figure out what’s happening to the file. But I found in the meantime if you kill the checkpoint client then perform the following in terminal:

$ cd “/Library/Application Support/Checkpoint/Endpoint Connect”
$ sudo cp Trac.config.bak Trac.config

Then client the starts working as expected. Alternatively you can download a compiled AppleScript from here to do just that!
NB:You will be prompted for your admin credentials when either executing the command, or the script.

If you’ve found an alternative solution, please let me know in the comments below.

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Yes – You CAN make SecureClient work in Snow Leopard

CheckPointOne of the requirements of my new laptop was that it had to be able to connect into the remote sites I often connect onto. One of the applications I use for connecting to the networks is Check Points SecureClient..

Imagine my disappointed when I found out a Snow Leopard compatible version had not yet been released!!
However, I have managed to solve this little problem with the help of a blog post over at

1. The Checkpoint installer refuses to install

The installer checks up for the Darwin Kernel version 9. In Snow Leopard we have version 10. So two files need to be edit within the installer package.

  1. just right click on the installer and select Show Package Contents. This opens finder within the package.
  2. go to Contents/Resources.
  3. open TextEdit, use vi in a shell or whatever you prefer to edit a simple file
  4. on file “InstallationCheck” change the number 9 in line 8 to number 10: if  [ “$MAJOR” != “10” ]; then
  5. same on file “postinstall “ change the number 9 in line 84 to number 10

That’s it. Just install it and reboot. Changes need to make afterwards in order to have it starting.

In the words of the mere cat… Simplez!

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Remote support made easy with Logmein Rescue Mobile

LogMeIn LogoWhilst at the IT Service Desk & Support show at Earls Court in London, I stumbled across the Logmein stand. I have used Logmein in the past in order to access my PC’s remotely. But never to connect to a mobile phone!

RemoteThe all new rescue mobile solution brings a whole new meaning to mobile phone support. Using the rescue mobile control panel you can send a text message to any of the supported mobiles (see below) with a link on to download the mobile client of the software. Once you have installed the rescue mobile client, the phone will then be capable of connecting into the main server. Once in the queue a support analyst then can connect to the phone and even take full control of it’s features!

Supported Platforms

•  BlackBerry OS v4.2.2 or later
•  Windows Mobile 5, 6, 6.1
•  Symbian OS v9.0 and later (UIQ)
•  Symbian OS v7.0 and later (S60)

Simulated Devices

Windows Mobile 5, 6, 6.1
•  Palm Treo 700 w/wx
•  Palm Treo 750 (GSM version)
•  Palm Treo 800w
•  Palm Treo Pro
•  Moto Q and Moto Q9h / Q9m / Q9c
•  Samsung BlackJack
•  Samsung BlackJack II
•  HTC S620
•  HTC S640
•  HTC S710
•  HTC S720
•  HTC Touch P3050
•  HTC Touch Diamond
•  HTC Touch Dual
•  HTC Touch P3450
•  HTC Tilt
•  HTC Titan P4000
•  UTStarcom PPC6700
•  Pantech PN8200
•  Nokia E61 and E61i
•  Nokia E50
•  Nokia N72
•  Nokia N73
•  Nokia N90
•  Nokia N93
•  Nokia N95
•  Nokia 6630
•  Motorola Z8
•  Sony Ericsson W960
•  Sony Ericsson P990i
•  8100 Series (Pearl™)
•  8200 Series (Pearl Flip™)
•  8300 Series (Curve™)
•  8800 Series
•  9000 (Bold™)
•  9500 Series (Storm™)

For a complete list of features check out the Logmein website. Over the next few months I will be trialing the software with a collection of Nokia E71’s and users all over the country. So watch this space for more reveiws.

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