Any forum admin worth his salt will already know about Tapatalk. Tapatalk is a mobile application designed for most handsets which renders forums in such a way it makes using them from your mobile simple.
LogMeIn Rescue+Mobile pays for it's self.
If you are a regular visitor to the siteblog you may have read that I recently implemented a few licences for LogMeIn Rescue+Mobile in order to aid the support of 200+ Nokia E71 mobile phones.
LogMeIn Rescue is used by IT helpdesks to provide instant remote support to customers and employees. Gain control of a remote PC, Mac, or smartphone* over the web in seconds, without the need to pre-install software.
After only 4 days of use the service has already saved the return of 6 mobile phones back to head office. Which in turn has saved 6 account managers ‘downtime’ from their phones, and has saved the business £££’s from postage and packaging costs.
We have used the service not only to guide users through simple tasks, but to install the latest release of Mail For Exchange, reconfigure settings transfer some photo’s from a users phone to his pc, and even record a video tutorial on how to change the settings on the phone. Which has since been distributed to the phone users. With features like complete file manipulation, and remote reboot the installation of software updatesfixes is a breeze!
The web based interface saved me the hassle of having to install software to the PC’s that the analysts use, and having the service hosted took the burden out of hardware allocation in the server room!
The interface is simple, and easy to navigate allowing the analysts to take on support calls with minimal amounts of training! All be it simple, it is in no way limited in functionality. It has also enabled us to brand the service with our own company logo’s, making the integration to our other helpdesk solution seemless.
As part of the LogMeIn Rescue+Mobile licence the desktop remote support is included. Although we didn’t intend on using this, and simply purchased the licence for our Nokia’s, we found ourselves in a situation which required access to a laptop which was behind a hardware firewall. A situation which isn’t normally easy to resolve! Yet again, LogMeIn Remote+Rescue saved the day! Saving the account manager the long drive back to head office for us to resolve the issue.
Over the next few weeks, I am going to look into using this as a replacement for the current remote support solution, no doubt I will post up the results of the new trial.
LogMeIn Remote+Rescue supports a variety of operating systems including:
As per the picture below, several phone are available for complete emulation. The phones not yet emulated, can still be supported and navigated using simple key combinations on your normal PC keyboard.
Once I had received confirmation from the business to go ahead with the order I found our account manager Jakob Thusgaard extremely knowledgeable on the subject and always happy to help. Answering any question I threw at him with speed andprofessionalism. Making him easily approachable, and boosting my confidence with the purchase.
I have already recommended LogMeIn Rescue+Mobile to several of my friends in the field, and will continue to do so!
If you would like more information on the product and pricing, check out the official website.
If your a fellow user, or you took on the product thanks to the post – please let your comments below!
Nokia E71 Twitter Client
If you are looking for a twitter client for your Nokia E71 Jakob over at Thusgaard.com recommends twittix
Now, Twittix is a native S60 client for Twitter. It costs about €5 and brings you all the things you’d expect from one of the top two applications in the market: timeline, tweeting, replying, direct messages, My Tweets, people you follow, followers, etc. In my last post on this topic I said that Gravity has set the bar, so naturally we will be comparing Twittix to Gravity. In the following I will focus less on what these two great applications have in common and a lot on what makes them different from eachother.Thusgaard.com 2009, May 2009
You should really check out the entire article over at Jakobs site!
Coming Soon: Nokia E75
Expansys have recently published details of the Nokia E75, the latest phone in the E series due next month. The E75 follows pretty much the same shape as most market leading mobiles available today. It also includes a slide out QWERTY keyboard, which appears to be getting much more popular with the phone designers of late.
– Capacity: 1000 mAh
– 320 x 240 pixels
– GSM: 850/900/1800/1900 (Quad-Band)
– WCDMA: 900/2100 (Dual-Band)
– HSDPA (3.6Mbps)
– 3.2 mega-pixels (auto-focus)
– Digital Zoom
– LED Flash
– Hi-Resolution VGA Video Recording
– 30fps Video Recording (QVGA)
– Supported formats: MP4, 3GP, H.264, Flash, H.263 & Real Player
– Video Streaming
– Supported formats: MP3, AAC, eAAC+ & WMA
– FM Stereo Radio
– Nokia Music Store
– Nokia Podcast Support
– Nokia Music Manager Support
– Windows Media Player Sync
– Polyphonic (64)
– Talking Ringtones
– Video Ringtones
– MMS (with video) – E-mail (POP3, SMTP, IMAP4, MS Exchange)
– Phone Book (unlimited)
– Dialled Calls (30)
– Missed Calls (30)
– Received Calls (30)
– microSDHC (external)
– Hands Free
– Caller ID
– Voice Dialling
– VoIP Support
– Nokia 3.5mm AV connector
– Bluetooth (2.0)
– Wi-Fi (IEEE 802.11g)
– GPRS Class 32
– Nokia Maps
– Device Lock
– Remote Lock
– Device and memory card encryption
– Mobile VPN support
– Dual Home Screens (Work/Personal)
– Office Document Viewer (Word, Excel & PowerPoint)
– PDF Document Viewer
– ZIP File Manager
– Nokia Web Browser
– Dual Keypad Design
The phone should be available from Expansys around the 13th of March 09.
You can find more details about the phone over at the Expansys website: http://www.expansys.com/d.aspx?i=178662