Remote support made easy with Logmein Rescue Mobile

LogMeIn LogoWhilst at the IT Service Desk & Support show at Earls Court in London, I stumbled across the Logmein stand. I have used Logmein in the past in order to access my PC’s remotely. But never to connect to a mobile phone!

RemoteThe all new rescue mobile solution brings a whole new meaning to mobile phone support. Using the rescue mobile control panel you can send a text message to any of the supported mobiles (see below) with a link on to download the mobile client of the software. Once you have installed the rescue mobile client, the phone will then be capable of connecting into the main server. Once in the queue a support analyst then can connect to the phone and even take full control of it’s features!

Supported Platforms

•  BlackBerry OS v4.2.2 or later
•  Windows Mobile 5, 6, 6.1
•  Symbian OS v9.0 and later (UIQ)
•  Symbian OS v7.0 and later (S60)

Simulated Devices

Windows Mobile 5, 6, 6.1
•  Palm Treo 700 w/wx
•  Palm Treo 750 (GSM version)
•  Palm Treo 800w
•  Palm Treo Pro
•  Moto Q and Moto Q9h / Q9m / Q9c
•  Samsung BlackJack
•  Samsung BlackJack II
•  HTC S620
•  HTC S640
•  HTC S710
•  HTC S720
•  HTC Touch P3050
•  HTC Touch Diamond
•  HTC Touch Dual
•  HTC Touch P3450
•  HTC Tilt
•  HTC Titan P4000
•  UTStarcom PPC6700
•  Pantech PN8200
Symbian
•  Nokia E61 and E61i
•  Nokia E50
•  Nokia N72
•  Nokia N73
•  Nokia N90
•  Nokia N93
•  Nokia N95
•  Nokia 6630
•  Motorola Z8
•  Sony Ericsson W960
•  Sony Ericsson P990i
BlackBerry
•  8100 Series (Pearl™)
•  8200 Series (Pearl Flip™)
•  8300 Series (Curve™)
•  8800 Series
•  9000 (Bold™)
•  9500 Series (Storm™)

For a complete list of features check out the Logmein website. Over the next few months I will be trialing the software with a collection of Nokia E71’s and users all over the country. So watch this space for more reveiws.

Mike Hudson

Mike Hudson is a Infrastructure Analyst living and working in Kingston Upon Hull. With extensive experience in Microsoft and Apple technologies, ranging from desktop OS’s to Server OS’s and hardware. By day working as part of an infrastructure team, and by night ridding the world of IT issues through blog posts..

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