rescue LogMeIn Rescue Beta gets a big thumbs up!I’d only heard roumers about it, read blog posts and seen ‘spy’ shots of it. Until today! We received  our official invitation to test the all new LogMeIn Rescue Beta today.

We have used LogMeIn Rescue to support our countless number of mobile workforces handheld devices for some years now. In fact it was one of our success stories we bagged whilst at the Service Desk and Support show back in 2009.

LogMeIn Rescue is a web-based mobile remote support solution supporting the major mobile OS’s along with PC and Mac OS’s. Providing an easy to use powerful remote support solution which wouldn’t (and doesn’t) look out-of-place in support centres the world over!

Since we started using LogMeIn Rescue in 2009, it was clear to see that LogMeIn’s R&D where heavily investing time in developing their product. With regular Beta invites adding useful features and supporting new OS’s regularly.

However, the latest Beta really is something else! Up until now the LogMeIn Rescue technician console has been governed by your machines web browser. Which although the web console has never been lacking in features, sometimes the browser seemed to somehow hold back its performance. This, Im pleased to report now appears to be a thing of the past!

One of the Beta’s biggest features is the introduction of a desktop based support client. Offering all the features of the online client and more besides.

The first thing that my colleagues commented on, was the fact they no longer have to logon each time they want to connect to a user. The desktop client automatically remembers the username and password and logs straight in. Now this may seem like a simple thing, but when you are sharing client licences like us, logging in and out all the time can often be a pain!

But wait!…. ‘Hold the Phone’ (whilst I connect on and reconfigure it)… The iOS and Android device configuration facility has received an overhaul. To introduce some pretty powerful features.

The ability to configure key components on iPhone’s is soon going to become invaluable:-

  • APN – Push new APN settings to both iOS and Android devices
  • WiFi – Push new WiFi settings to both iOS and Android devices
  • WebClips – Install new shortcuts on iOS devices that can connect direct to your help desk, knowledge bas or chat portal
  • Permissions – Push device permissions to iOS devices, providing the ability to restrict access to certain applications
  • Passcode – Push passcode enforcement to iOS devices
What’s more.. The features list doesn’t end there, there’s far too many to list in this blog post – so why not head over to the Beta’s homepage and check out the full list!
One things for sure, LogMeIn Rescue really has secured it’s spot on my ‘Tool Belt’ – Well done LogMeIn, I am looking forward to your next unavailing and invite to Beta test..
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 Two Click DVD and Blu ray extractionIf like me, you are an avid laptop user who’s laptop travels with them everywhere, then carrying a collection of DVD’s with you is essential for those times when you exhaust the internet. However, carrying a large collection of discs everywhere you go is so last year! Especially now with the price of terabyte drives dropping at the rate they are.

Which means it makes perfect sense to copy all the DVD’s you own to image files, which you can mount directly on your laptop and watch without hassle. Not only does this save on what you have to carry, but also the amount of battery power you laptop consumes as there are less moving parts. Over the many years of laptop use I have been exposed to many different flavours of DVD extraction applications, all with their own different benefits. However MakeMKV is pretty special. In the way that you only need two clicks on you mousetrackpadtablet screen in order to initiate the ‘ripping’ of your DVD and even your Blu-ray movie! 
Yes! That’s right, I did say Blu-ray…. This perhaps has to be one of the first ever free applications with Blu-ray capabilities! Obviously there are some prerequisites to this.. In that your laptop will need a Blu-ray drive, and you will need a shed load of storage space! I am not able to test the Blu-ray functions, as I have not yet made the leap to Blu-ray but I’ve heard its functions are faultless.
All you need to do is download MakeMKV for your operating system:
Windows XP, Vista or 7 (32bit or 64bit) – MakeMKV 1.5.2
X86 Mac OS X 10.4 or later – MakeMKV 1.5.2
Once you have done installing, pop in the DVD hit the ‘Make MKV’ button, and go put the kettle on!
Now, to play back your MKV file, you are going to need and advanced player.. Something like VLC from VideoLan will do the job nicely.
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Hello

If you are a follower of mine on Facebook or Twitter you will have seen my posts about my RAPId SMS application. Well, stage one of development is nearing completetion, and I nowneed people willing to BETA test the application.

If you are interested you are going to need:
A Windows PC (XPVista)
A Windows Mobile Device
Windows Mobile Device CenterActiveSync

If you would like to be considered for the trial, please contact me using one of the methods on my ‘Contact Me‘ page, once done I will sign you up as a member on MikeSel.info and send you a download link to install the application.

Once installed you will be able to send text messages via your phone directly through ActiveSync from your PC!

Interested? Get in touch!

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Review: Microsoft My Phone

On June 7, 2009, in Blog, by

microsoft my phone Review: Microsoft My PhoneMicrosoft have recently opened up their ‘mobile cloud’ service to BETA testers. Microsoft My Phone is basically a sync service for the items on your phone. However, where this one differs is it stores items such as your contacts, calendar, tasks, text messages, photos, videos, music and documents all in one password protected online location.

The service syncs with Windows Mobile devices using a small sync client. The sync client works a little like ActiveSync in such a way that in can either be set up on a schedule or sync’s can be performed manually. Allowing you 200.00 MB’s worth of online storage space, all linked to your Windows Live account.

There are some downsides to the solution. Especially if you already sync with an exchange server. This unfortunatly prevents you from syncing your calendar, contacts, and tasks etc with the service. You can however continue to sync the other items on your phone.

I can see the service being used as a backup in case of lost or stolen phones, or simply as a way to easily access the documents stored on your phone in situations where you are unable to connect your phone to a PC. Like in a cyber cafe perhaps?

One of the benefits of this service over some of the others, is it’s ability to backup files stored on a storage card!

You can find more information about Microsoft My Phone over at it’s official website http://myphone.microsoft.com

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Windows 7

On January 13, 2009, in Blog, by

windows 7 Windows 7

When I found out about the BETA release of Windows 7 I pointed my browser straight to the website to grab a copy as soon as I could..

Once downloaded I found my self with a DVD sized ISO and no blank DVD’s! DOH!!

Luckily, Windows 7 doesn’t seem to mind being install from a virtual CD drive kindly provided by Alchohol 120%.

After an unusually quick install of around 30 minutes, my laptop was booted up and was begging to be played with…

The laptop I used for this experiment is a Fujitsu Siemens Amilo Pro V2000.. Which only has a 1.5 Ghz Centrino Mobile Processor in, and 1GB of ram. So I presummed from the start that this would be a very slow and painfull trial.

I am pleased to say, the performance of Windows 7 is outstanding.. Imediatly it appears to be much quicker then Windows Vista was straight off the shelf.

Small downside, none of my drivers appear to be installed.. Apart from the network card… So at least I am able to get online!

My system rating, as provided by Windows 7 is a measly 1.0. However this is lowered by the poor graphics card in the Fujitsu. My best score being 3.5 for the RAM. Even with such a small score, the overall performance is more then acceptable.

Processor (1.5Ghz Centrino) – Calculations per second  -  Sub Score: 2.7
Memory (RAM) – Memory operations per second – Sub Score: 3.5
Graphics – Desktop performance for Windows Aero – Sub Score: 1.0
Gaming Graphics – 3D Business and gaming – Sub Score 1.0
Primary hard disk – Disk data transfer rate – Sub Score 2.9

I was intending on installing 7, trailing it and then removing it… However, I am steering more towards testing it right up until actual release..

This does however pose a question for me, as I was looking at getting a new laptop in the near future. But now I am thinking I should wait and get it with 7 on from day one!

One things for sure, this appears to be the best OS to date in my opinion…

As I have only just completed the install, I plan on posting a more detaild review once I have had a play around.. So watch this space, or subscribe to the RSS feed!

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