We have used LogMeIn Rescue to support our countless number of mobile workforces handheld devices for some years now. In fact it was one of our success stories we bagged whilst at the Service Desk and Support show back in 2009.
LogMeIn Rescue is a web-based mobile remote support solution supporting the major mobile OS’s along with PC and Mac OS’s. Providing an easy to use powerful remote support solution which wouldn’t (and doesn’t) look out-of-place in support centres the world over!
Since we started using LogMeIn Rescue in 2009, it was clear to see that LogMeIn’s R&D where heavily investing time in developing their product. With regular Beta invites adding useful features and supporting new OS’s regularly.
However, the latest Beta really is something else! Up until now the LogMeIn Rescue technician console has been governed by your machines web browser. Which although the web console has never been lacking in features, sometimes the browser seemed to somehow hold back its performance. This, Im pleased to report now appears to be a thing of the past!
One of the Beta’s biggest features is the introduction of a desktop based support client. Offering all the features of the online client and more besides.
The first thing that my colleagues commented on, was the fact they no longer have to logon each time they want to connect to a user. The desktop client automatically remembers the username and password and logs straight in. Now this may seem like a simple thing, but when you are sharing client licences like us, logging in and out all the time can often be a pain!
But wait!…. ‘Hold the Phone’ (whilst I connect on and reconfigure it)… The iOS and Android device configuration facility has received an overhaul. To introduce some pretty powerful features.
The ability to configure key components on iPhone’s is soon going to become invaluable:-
- APN – Push new APN settings to both iOS and Android devices
- WiFi – Push new WiFi settings to both iOS and Android devices
- WebClips – Install new shortcuts on iOS devices that can connect direct to your help desk, knowledge bas or chat portal
- Permissions – Push device permissions to iOS devices, providing the ability to restrict access to certain applications
- Passcode – Push passcode enforcement to iOS devices